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purimas3's avatar
purimas3
3 years ago
Solved

Glitchy on fullscreen

Hello, i just installed The Sims 4 on my new Acer Nitro 5 with RTX 3050 Laptop, somehow the game screen always glitchy on fullscreen mode, but it back to normal if i switch to windowed fullscreen. I ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @purimas3  There's no reason that your laptop's screen should be incompatible with Sims 4.  While it could in theory be defective, you'd likely see the effects in other games too.  Instead, try setting your system and user DPI scalings to 96 (100%).  While Sims 4 should handle your current higher DPI just fine, some older games don't, and it's an easy test.

    https://www.elevenforum.com/t/change-display-dpi-scaling-level-in-windows-11.934/

    Restart your computer twice after changing the settings; I've occasionally seen some funny business after the first restart.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @purimas3  Your dxdiag shows that a component of Nvidia GeForce Experience is crashing, so please uninstall it for now.   You can try reinstalling it later, once the game is working.  Please also manually reinstall DirectX 9, which is the faulting module in the Sims 4 crashes your dxdiag lists.  You don't need to uninstall it; just run the installer over the top and restart your computer.  If you haven't reinstalled a DX runtime before, please check this guide to make sure you're completing all the steps:

      https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861

      Finally, please make sure your computer is set to run Sims 4 in high-performance mode, which will also make sure it's using the Nvidia GPU at all times.  The screenshot you posted looks like what happens when Sims 4 meets an older Intel graphics driver.  Anyway, hit Windows key-i, select System > Display > Graphics settings, click Browse, choose TS4_x64.exe, select the high-performance option, and save.

      Let  me know if none of this helps.  It might be worth updating the Intel driver, but it's also usually best to use the driver that a laptop manufacturer offers rather than anything newer.  So please try the other steps first.

      • purimas3's avatar
        purimas3
        3 years ago

        Thank you for the respond. I already tried reinstalling NVIDIA drivers several times, including clean install with DDU in safe mode. I installed DX runtime too. The interesting part is.. i checked that The Sims 4 is already set to NVIDIA GPU (high performance), then i experimented using the Intel Iris Xe (power saving) instead. it run so great!. but it's kinda weird now i am using the integrated GPU instead of the more powerful dedicated one to play The Sims 4.

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