@ArizonaK20 Your dxdiag shows a pile of crashes of one of the graphics driver, one crash of Radeon software, and a couple of generic Windows errors. So please start with a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please do a clean uninstall and reinstall of both graphics drivers, as described here:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
The proper order of operations is uninstall the Nvidia driver > uninstall the AMD driver > restart > install the AMD driver > restart > install the Nvidia driver > restart, all while your laptop is offline. Rather than using the latest AMD driver, please install the one that Asus provides. It's older, sure, but that shouldn't be a problem for Sims 4, and it's simple enough to update later if necessary. (Please don't do this while we're troubleshooting unless I ask you.) The AMD driver is part of the chipset drivers you can find here:
https://www.asus.com/us/supportonly/fx705dt/helpdesk_download/
It's fine to use this even though it includes other drivers; the installer should simply skip the drivers that are already present. Please also use the Nvidia driver Asus provides, but if you get another crash, update to the newest driver provided by Nvidia instead. Here again, it's easier to start with the older one and update as necessary.
Please continue to test with a new save in a clean user folder, at least until the game is stable again. If you get yet another crash, please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the drivers. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.