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Zazanabel's avatar
Zazanabel
Rising Newcomer
2 days ago

Sims 4 wont launch

My game was downloaded through steam but i also have ea obviously. anyways my game launchs to a blank white screen for a few seconds before it crashes and closes on itself. This has happened ever since I downloaded a reshader. I have since removed all cc and mods, reinstalling and installing the game creating new accounts for months yet my game is still in the exact place. I ran a DxDiag thingy i dont really know how that works but yeah. And also a new thing that happens is that when I try to open the game, ever since I made a new EA account it says "Failed to Launch game". To be honest I have 0 hope right now of playing this game ever again on this computer😭😭. Yall I have tried just about everything.

https://forums.ea.com/t5/s/tg hpe58374/attachments/tghpe58374/the-sims-4-technical-issues-pc-en/196032/1/DxDiag.txt 

1 Reply

  • Zazanabel​  You've linked a dxdiag, presumably someone else's, from three years ago.  I'd like a dxdiag from your own computer, and a current one.

    Please also let me know whether you get the "failed to launch game" error when trying to play using your main EA account.

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