Graphics Card issue
Hello I need help, I bought a new HP pavilion 15-eh1000 windows 11 version 22H2 64Bit laptop with "AMD Ryzen 5 5500U with Radeon Graphics" I already have an AMD Radeon Software installed and while running my game the Sims 4 I was told that the graphics card is not recognized. So I did my research and I was told to go to the official AMD website to get the latest version of my driver but I don't know which one to choose honestly. And on the windows updates they tell me that everything is installed. Here is the DxDiag report that I think you could ask me. Thanks in advance for your help.
@lily_s147 Having a graphics card recognized tells the game what graphics profile to assign by default, which just means the in-game graphics options you see when you first open the game. Since you can adjust these options yourself, it makes no practical difference what the game chooses for you.
If you want to get your graphics card recognized, first go into the Bin folder within the game's program files. By default, the folder will be in one of these locations:
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin
Program Files\EA Games\The Sims 4\Game\Bin
Right-click on the graphicscards.sgr file and select Copy. Then open Documents > Electronic Arts > The Sims 4 > ConfigOverride and select Paste. When you put an .sgr file inside this folder, its contents override the file in the Bin folder, which in helpful since the file inside Bin will be reverted to its original state every time you patch or repair the game.
Open the copy of graphicscards.sgr inside ConfigOverride and right at the top, you'll see this:
vendor "ATI" 0x1002
card 0x1638 "AMD Ryzen 5000" $cardLevelLow $resolutionLow
card 0x66AF "AMD Radeon VII" $cardLevelUber $resolutionHighUnder the ATI line, create a new line and add this:
card 0x164c "AMD Ryzen 5000" $cardLevelHigh $resolutionHigh
There should be four spaces in front of card so the entry lines up with the ones below it. Save the file and close it, open the game and quit, and look at the Config.log inside the same Sims 4 folder. It should now say [Found: 1, Supported: 1] under your card name.
This laptop is fine for Sims 4. It's not a gaming computer by any stretch, but it's also a perfectly good machine for someone who wants a lightweight laptop that isn't too expensive and will run Sims 4 reasonably well. I've recommended this model and several like it to people shopping in the under $500 category.
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