Forum Discussion

9 years ago

Solved

Graphics card not recognized - except it is/should be

I just upgraded my graphics card from a Nvidia Geforce 660Ti to a 1060 (the 6gb version) and when I go to play Sims it says that the card is not supported so everything has defaulted to high performance. Yet when I look at the GraphicsCards.sgr the graphics card is listed in there. I've pasted the info from my files below. I'm not super concerned because I know this card is better, but ideally I would like to have Sims recognize that they do support the card (aka everything is working properly). Also of note, I've already checked that my video card driver is up to date as well. I've also already set up the gaming profile through the Nvidia Control Panel.

Taken from current Sims 4 config file:

Number: 0
Name (driver): NVIDIA GeForce GTX 1060 6GB
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1c03, Board: 37391458, Chipset: 00a1
Driver: nvldumdx.dll, Version: 22.21.13.8205, GUID: D7B71E3E-5F43-11CF-E557-34171BC2DB35
Driver version: 8205
Monitor: \\.\DISPLAY1
Texture memory: 1988MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

And for reference this was the Config file from my old graphics card:

Number: 0
Name (driver): NVIDIA GeForce GTX 660 Ti
Name (database): GeForce GTX 660 Ti [Found: 1, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1183, Board: 28431462, Chipset: 00a1
Driver: nvd3dumx.dll, Version: 21.21.13.7653, GUID: D7B71E3E-52C3-11CF-376A-4E081BC2D835
Driver version: 7653
Monitor: \\.\DISPLAY1
Texture memory: 2016MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Taken from Sims 4 GraphicsCards.sgr

card 0x1b81 "NVIDIA GeForce GTX 1070" $cardLevelUber $resolutionHigh
card 0x1be1 "NVIDIA GeForce GTX 1070" $cardLevelUber $resolutionHigh
card 0x1ba1 "NVIDIA GeForce GTX 1070" $cardLevelUber $resolutionHigh
card 0x1C00 "NVIDIA GeForce GTX 1060" $cardLevelUber $resolutionHigh (6GB)
card 0x1C02 "NVIDIA GeForce GTX 1060" $cardLevelUber $resolutionHigh (3GB)
card 0x1C20 "NVIDIA GeForce GTX 1060" $cardLevelUber $resolutionHigh
card 0x1C60 "NVIDIA GeForce GTX 1060" $cardLevelUber $resolutionHigh
card 0x1C82 "NVIDIA GeForce GTX 1050Ti" $cardLevelUber $resolutionHigh
card 0x1C81 "NVIDIA GeForce GTX 1050" $cardLevelUber $resolutionHigh

roberta591
9 years ago
@rsanna The chip ID is not in the game database. You have to add Device: 1c03. Add a line that looks like 1c20 but change 1c20 to1c03.

5 Replies

crinrict
Hero+
9 years ago
Hi @rsanna

your card is fine, should work with that

please try the following things

See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/

Turn off Origin In Game

If you have a dual graphics system, make sure the game runs on the card and not the chip

Uninstall and reinstall your graphics drivers

Rollback to earlier graphics dirvers

Right click on the game in Origin and press repair game

Test after each step
rsanna
9 years ago
1 and 3 are No Gos. It originally started in windowed mode to begin with. And I do not have a dual graphics card system (and even if I didn't) I already said that I made sure that was set anyway. Turning Origin In Game off did nothing as did repairing the game. I'm not going to do the drivers, because the game recognized the old graphics card (and they use the same set of drivers) and this is a brand new build.
I'll just live with the game not recognizing my card; it still plays. Its just annoying.
crinrict
Hero+
9 years ago
Do you get the message each time you play ?
roberta591
Hero (Retired)
9 years ago
@rsanna The chip ID is not in the game database. You have to add Device: 1c03. Add a line that looks like 1c20 but change 1c20 to1c03.
rsanna
9 years ago
Thank you @roberta591. I knew it was something simple like that but I just couldn't see it yesterday.