Forum Discussion

YourCalypso's avatar
7 years ago
Solved

Graphics card not recognized

Hi there,

I recently bought a new laptop, Dell XPS 15 2in1. I downloaded my sims 4 and it said the graphics card wasn't recognized. 

I already tried to do some research and most of it is confusing. 

I updated the graphics server 

The graphics info says :

=== Graphics device info ===
Number:          0
Name (driver):   Radeon RX Vega M GL Graphics
Name (database):  [Found: 0, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 694e, Board: 080d1028, Chipset: 00c0
Driver:          aticfx64.dll, Version: 24.20.11001.8003, GUID: D7B71EE2-2A0E-11CF-DB6C-F4027BC2D535
Driver version:  8003
Monitor:         \\.\DISPLAY5
Texture memory:  4044MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

Can someone please help. 

I also have the intel graphics setting application that pulls up when I right click on the screen if that helps any? 

5 Replies