Forum Discussion

bobbiebrightmor's avatar
bobbiebrightmor
7 years ago

Graphics Driver Issue

Yesterday I installed Sims 4 onto my laptop. When trying to open it, an error message popped up saying "Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the...
pc
kreatora's avatar
kreatora
Hero (Retired)
7 years ago

@butterbeanbobble

I am very sorry but your graphics card does not meet the requirements of the game, so even if you install the appropriate drivers, the game will not turn on.
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/td-p/6420780/jump-to/first-unread-message
By the way, try these drivers if you have Win7 system. 
https://downloadcenter.intel.com/download/21129/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-7-Series-C216-Chipset-FamilyKomputer

I don't work for EA

  • bobbiebrightmor's avatar
    bobbiebrightmor
    7 years ago

    So is there no way I'll be able to play Sims 4 on my laptop?

    • kreatora's avatar
      kreatora
      Hero (Retired)
      7 years ago

      Sorry but no, your graphics card is to weak.

      • bobbiebrightmor's avatar
        bobbiebrightmor
        7 years ago

        Is there a way to change my graphics card? I really want to play the sims ☹️

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