@Lilla13 and @CheriBree Are all Growing Together items missing, or just some? Please also post a screenshot of the game's install location according to the EA App. Open your library, click the Sims 4 icon, and select Manage > View properties, and you'll see something like this:
@CheriBree Please also post the results of the search I described in post 2.
@puzzlezaddict Some items are missing, and the world doesn't show up. It's also just a blank rectangle under my packs on the main screen, and Growing Together doesn't show up when I try to filter by pack. I've also attached what comes up when I go to the folder, thanks for giving the directions for that.
Here it is, sorry
@CheriBree I odn't see your screenshot, but at least you've found the folder. Please delete it, as in, the EP13 folder directly inside "The Sims 4." Then clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and download the pack again: click the Sims 4 icon, select Manage > Manage Add-ons, and find Growing Together on the list.
If that doesn't help, please try again to post the two screenshots.
@CheriBree Does the file path the EA App is using match the one for EP13? It would be exactly this:
If it doesn't match, then that's your issue: the pack is being installed into a different folder than the game is using. The fix there would be to get rid of the "wrong" folder.
If the file paths match, then the only other suggestion I have for you is to do a clean uninstall and reinstall of Sims 4 and the EA App. Start with Sims 4:
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then install the Sims 4 base game and one pack, and make sure that pack loads in-game. If it doesn't, stop here and let me know, and please list the pack you tested. Otherwise, go ahead and install the rest of your packs.
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