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tobirolo's avatar
tobirolo
Newcomer
1 hour ago

Broken gallery, library, & saves not working

As of yesterday, after working perfectly fine a few hours previous, my game has been unable to play. I don't know if there was an update or what. I'm not able to save households to my library, not even my personal ones that I edit/add to game (so I can't start a new save). It always times me out and tells me to check my internet connection (which is fine). Gallery doesn't load beyond red "/"'s and whenever I play and save, once I exit and return its reverted to its state prior to playing. So I can't do anything.

I've restarted the game, the EA app, my computer, steam, verified integrity of files, cleared cache, and moved what few (inactive) mods I had leftover sitting in my game files out of there completely, which I had forgotten about. But none of it has changed anything, beyond the last two causing multiple portraits of sims in my library to now have that entirely blacked out glitch - though only in the overall household photo, not their personal ones that show their traits and stuff. I don't know what to do. I don't have mods or CC, and I haven't purchased any of the newest packs. So is it just a server issue that I have to wait out? Are my sims and saves somehow corrupted?

1 Reply

  • when you say library not working, does that mean you can't see your content in your library anymore? Because since today, after updating, my saves are totally fine but my library seems completely broken - none of my own files are showing at all, no matter what filters I apply.. so trying to see if it's related to your issue somehow!