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tobirolo's avatar
tobirolo
New Novice
24 days ago
Solved

Broken gallery, library, & saves not working

As of yesterday, after working perfectly fine a few hours previous, my game has been unable to play. I don't know if there was an update or what. I'm not able to save households to my library, not even my personal ones that I edit/add to game (so I can't start a new save). It always times me out and tells me to check my internet connection (which is fine). Gallery doesn't load beyond red "/"'s and whenever I play and save, once I exit and return its reverted to its state prior to playing. So I can't do anything.

I've restarted the game, the EA app, my computer, steam, verified integrity of files, cleared cache, and moved what few (inactive) mods I had leftover sitting in my game files out of there completely, which I had forgotten about. But none of it has changed anything, beyond the last two causing multiple portraits of sims in my library to now have that entirely blacked out glitch - though only in the overall household photo, not their personal ones that show their traits and stuff. I don't know what to do. I don't have mods or CC, and I haven't purchased any of the newest packs. So is it just a server issue that I have to wait out? Are my sims and saves somehow corrupted?

cc or mods removed
steam
updates

4 Replies

  • Fierande's avatar
    Fierande
    Seasoned Ace
    24 days ago

    when you say library not working, does that mean you can't see your content in your library anymore? Because since today, after updating, my saves are totally fine but my library seems completely broken - none of my own files are showing at all, no matter what filters I apply.. so trying to see if it's related to your issue somehow!

  • tobirolo's avatar
    tobirolo
    New Novice
    24 days ago

    Sorry, I shouldn't have added that second comma in the title - I can see all my library households/lots fine, aside from the blacked out sims glitch (at least, last I checked). The issue is I can't save anything to it anymore, including updated versions of sims I have in there. Ex. yesterday I  started a "new game," and in the initial CAS screen I imported an unclothed household from my library I had saved the day before. I gave them all clothes, added their likes/dislikes, but when I tried to save the household, it kept timing me out. Eventually had to scrap it. Tried doing the same for a few others, and starting a new save with a randomly generated sim, but since it saves any household created for a new save file, I can never get past the CAS screen. I only have access to previous save files, which aren't even saving anymore.

    Sorry you're also having issues. It both sucks to hear, and also relieving since at least it's not just me! I suppose there was an update, then? I've never had one break my game before. Really hoping fixes come out soon. I've been seeing a lot of CC creations have been going missing in libraries, not sure if that might be applied in your case? Thought one of the recent patches was supposed to fix it, though. Go figure. Fingers crossed none of your stuff is gone for good and can be restored whenever this gallery/library thing gets resolved.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    23 days ago

    tobirolo​  Please check your antivirus for any recent actions involving Sims 4.  I don't know whether the issue saving to your library is related (this has multiple causes), but the red Xs in the Gallery usually is.  Please see the first post of this thread for more information:

    [CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) | EA Forums - 11778999

    Please also let me know whether your Sims 4 user folder is stored in OneDrive.  Here's how to check:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

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