@CheriBree I odn't see your screenshot, but at least you've found the folder. Please delete it, as in, the EP13 folder directly inside "The Sims 4." Then clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and download the pack again: click the Sims 4 icon, select Manage > Manage Add-ons, and find Growing Together on the list.
If that doesn't help, please try again to post the two screenshots.
@CheriBree Does the file path the EA App is using match the one for EP13? It would be exactly this:
If it doesn't match, then that's your issue: the pack is being installed into a different folder than the game is using. The fix there would be to get rid of the "wrong" folder.
If the file paths match, then the only other suggestion I have for you is to do a clean uninstall and reinstall of Sims 4 and the EA App. Start with Sims 4:
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then install the Sims 4 base game and one pack, and make sure that pack loads in-game. If it doesn't, stop here and let me know, and please list the pack you tested. Otherwise, go ahead and install the rest of your packs.
@puzzlezaddict This didn't work at all either. I've been in contact with EA Help, and they've been so useless, just sending me articles to read that have nothing to do with my problem. I appreciate you trying to help, though. I wonder if they'll release a patch to fix this or something.
@CheriBree This is an EA App issue, not a Sims 4 issue, so when it gets fixed is anyone's guess.
Let's try one more time. Now that you've uninstalled and reinstalled Sims 4, please run a new search for EP13 , and post the results of the search itself, not just the contents of one of the folders you find. By that I mean something like this:
Please also post the install location you see in the EA App under Manage > View properties, like this:
Community Manager
