Forum Discussion

MaynardsWifeAli's avatar
MaynardsWifeAli
3 years ago

Growing together issues, missing items, error on getting into world.

Please someone help... I bought the growing together pack & am have nothing but troubles. It's not showing up on my packs, the infants are working but none of the items are there in build mode, &  I ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@CheriBree  Does the file path the EA App is using match the one for EP13?  It would be exactly this:

If it doesn't match, then that's your issue: the pack is being installed into a different folder than the game is using.  The fix there would be to get rid of the "wrong" folder.

If the file paths match, then the only other suggestion I have for you is to do a clean uninstall and reinstall of Sims 4 and the EA App.  Start with Sims 4:

  • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
  • Download Revo Uninstaller (the free version is fine) from here.
  • Launch Revo, select Sims 4 from the list, and click Uninstall.
  • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
  • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
  • Close Revo, and restart your computer.

Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

Install the EA App, then install the Sims 4 base game and one pack, and make sure that pack loads in-game.  If it doesn't, stop here and let me know, and please list the pack you tested.  Otherwise, go ahead and install the rest of your packs.

CheriBree's avatar
CheriBree
3 years ago

@puzzlezaddict This didn't work at all either. I've been in contact with EA Help, and they've been so useless, just sending me articles to read that have nothing to do with my problem. I appreciate you trying to help, though. I wonder if they'll release a patch to fix this or something. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @CheriBree  This is an EA App issue, not a Sims 4 issue, so when it gets fixed is anyone's guess.

    Let's try one more time.  Now that you've uninstalled and reinstalled Sims 4, please run a new search for EP13 , and post the results of the search itself, not just the contents of one of the folders you find.  By that I mean something like this:

    Please also post the install location you see in the EA App under Manage > View properties, like this:

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