Forum Discussion

alainamarie97's avatar
alainamarie97
4 months ago
Solved

growing together won’t download

i just got a new laptop and i’m downloading all my sims packs but growing together won’t download. it just says “something went wrong try..” i also got a pop up about my pre-order method not working ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @alainamarie97  Did your pre-order ever get properly cancelled?  To check, go to ea.com, sign in, and open Account Settings > Order History.  It's possible that a Processing or Failed payment is blocking your ability to use the pack even though you have a separate working copy on your account.

    If this is the problem, you'll need to contact EA customer support for help removing the transaction.  Make sure the support rep doesn't also remove your working copy of Growing Together.  As a side note, CD Keys is not a supported retailer, and support will typically not help with issues related to content purchased from it or other unapproved vendors.  But if the CD Keys product code is in fact valid (and I can't tell from here, but it might be), then it's not relevant where you bought it and you can focus on the attempted purchase from EA.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

@alainamarie97  Did your pre-order ever get properly cancelled?  To check, go to ea.com, sign in, and open Account Settings > Order History.  It's possible that a Processing or Failed payment is blocking your ability to use the pack even though you have a separate working copy on your account.

If this is the problem, you'll need to contact EA customer support for help removing the transaction.  Make sure the support rep doesn't also remove your working copy of Growing Together.  As a side note, CD Keys is not a supported retailer, and support will typically not help with issues related to content purchased from it or other unapproved vendors.  But if the CD Keys product code is in fact valid (and I can't tell from here, but it might be), then it's not relevant where you bought it and you can focus on the attempted purchase from EA.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,595 PostsLatest Activity: 17 minutes ago