@dear_mii you should be able to use the error reporter in the EA app. (Go to the 3 bars in the top left, theres a tab that says help or smth, and click on EA error reporter). Or, you can follow these instructions:
1. On the EA Help homepage, enter the title of your game into the search bar.
2. Select the game you need help with.
3. Select See all help topics.
4. Select the Manage my account category.
5. Select I need help recovering my mobile game.
6. Select the available option to connect with an EA Advisor.
(Found this on the ea help page, not sure the details of it.) You can check out the page at
https://help.ea.com/en/help-mobile-deflection/