Here is an easy way to find out which folder your game is using: https://sims4.crinrict.com/en/2018/07/how-to-find-your-user-folder
Please check if that points to somewhere else.
The file is in Documents;Electronic Arts;Sims 4 but none of my content is there
So the saves folder is empty? Please check recycle bin to see if something is there.
Also do a search for the Sims 4 to see if there is such a folder elsewhere on your drive.
Yes the saves folder is empty and I've searched and there is no sims 4 folder elsewhere. Also nothing in the recycle bin
In that case I can't help any more. It is impossible to say what might have happened as we have ruled out known causes. Unless you have a backup elsewhere you will need to start over.
Community Manager
