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TallieAtap0401's avatar
TallieAtap0401
7 years ago

Help! My entire game of Sims 4 is gone after update

I went to play Sims 4 yesterday, the game had to update, I updated it and when I went to play, my entire progress was lost. It was as if I'd never played before, despite having played for close to fo...
pc
TallieAtap0401's avatar
TallieAtap0401
7 years ago

The file is in Documents;Electronic Arts;Sims 4 but none of my content is there

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
7 years ago

So the saves folder is empty? Please check recycle bin to see if something is there.

Also do a search for the Sims 4 to see if there is such a folder elsewhere on your drive.

  • TallieAtap0401's avatar
    TallieAtap0401
    7 years ago

    Yes the saves folder is empty and I've searched and there is no sims 4 folder elsewhere. Also nothing in the recycle bin

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    In that case I can't help any more. It is impossible to say what might have happened as we have ruled out known causes. Unless you have a backup elsewhere you will need to start over.

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