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TallieAtap0401's avatar
TallieAtap0401
7 years ago

Help! My entire game of Sims 4 is gone after update

I went to play Sims 4 yesterday, the game had to update, I updated it and when I went to play, my entire progress was lost. It was as if I'd never played before, despite having played for close to fo...
pc
TallieAtap0401's avatar
TallieAtap0401
7 years ago

Same, I have houses and characters that I spent so long on and now everything is completely gone

jpkarlsen's avatar
jpkarlsen
Hero (Retired)
7 years ago

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game. 

  • TallieAtap0401's avatar
    TallieAtap0401
    7 years ago

    can you tell me what deleting that would do? I don't want to delete anything without knowing what it does

    • jpkarlsen's avatar
      jpkarlsen
      Hero (Retired)
      7 years ago

      It clears the cache. The game will create a new localthumbcache.package file.

      • TallieAtap0401's avatar
        TallieAtap0401
        7 years ago

        I really know nothing about computers, sorry that I sound dumb, but I don't know what a localthumbcache.package  is or what it does. What does it store? And will deleting it bring back my game?

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