Help! My game is unplayable!

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

I did the factory reset. But it still crased after 10 mins. My computer blue screened and restarted.

Please post a new DxDiag so I can check the new Bluescreen error to see if it is the same as you already experienced.

Here is my DxDiag.

The Bluescreen errors is likely related to your graphics driver. Get DDU and use that to remove the Driver. https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Get the latest driver from here (you still don't have the latest) https://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

I downloaded the DDU but I couldn't figure out how to remove my NVIDIA driver. So I updated a couple items. I went on the NVIDIA website and downloaded the update. However my game still crashed, to the desktop.

I have include my DxDiag as well as the las t crash info.

It is pretty simple. With the Geforce card selected  click the Clean and Restart button.

I am unable to select it and do that. I can only update it and it says it is up to date!

download iobit unistaller. its a free app. from https://www.iobit.com/en/advanceduninstaller.php?b1
install. choose your NVIDIA drivers/program unistall. once its done and asks for a reboot, choose NO or later, and let iobit do its thing. choose to erase all files/registry keys left behind. after that is done, restart then install the NEW nvidia driver.

Is the geforce card not listed in the dropdown when you run DDU? Also DDU does not have an option to update the driver so where do you see that?

This is what I see.

This is not DDU. Please follow the instructions on how to use DDU.

In trying to use the DDU program then failing, trying IObit installer program, then trying to update my NVIDIA driver, I have somehow made it worse. The NVIDIA update doesn't recognize any compatible hardware now. My game is still crashing. It's a nightmare!

At this point I will recommend that you reinstall Windows and your programs. Perhaps pay a repair shop to do it.

@ericaricher

OK, let's have a step back here.

First, is your virus scanner still disabled? If so enable it.

Second, there are a lot of programs involved here without clear instructions how to use them, so lets check your Windows installation.

• Press the Windows key and "X" at the same time.
• Choose "PowerShell" (Adminisrator)" or "Command prompt (Administrator)" (Depends on the Operating System)
• Inside the "PowerShell" or "CMD" window, at the prompt, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" (Without the quotes) > ENTER. 
• The validation process should start after a short while:
  
  
  After it reached 100%: (If you get a error message, please inform us)
• Press the Windows key and "X" at the same time.
• Choose "PowerShell" (Adminisrator)" or "Command prompt (Administrator)"
• Inside the "PowerShell" or "CMD" window, at the prompt, copy and paste "sfc /scannow" (Without the quotes) > ENTER. 
• Post the concluding message.

I did the windows powershell thing. It completed to 100% and had no errors. So I did the scannow part, and it completed with no errors.

@ericaricher

OK:

• Downloade DDU from here.
• Download the NVIDIA Driver from here.
• Disable your internet connection.
• Double click the "DDU v18.0.0.6.exe"
• This dialog will appear: Make sure to remember were the files get extracted. (Copying and pasting the path makes it easier.)
  (The path line in the window will most probably be different on your system)
• Click on "Extract"
  
  
• Open the Windows explorer, paste the path line into the address bar and press ENTER:
  
  
• Open the "DDU v18.0.0.6" folder.
• Double click the "Display Driver Uninstaller.exe"
• This Windows should appear:
  
  
• Click "OK" > Then click on "Options" in the Main menu:
• Check "Enable Safe Mode dialog" > Close.
  
  
  
• Close DDU. (Red "X" top right corner.)
• Double click the "Display Driver Uninstaller.exe" again.
  This Window will appear:
  
  
  
• Choose "Safe Mode (Recommended)"  from the Drop down menu > Then choose "Reboot to Safe Mode"
  (As you can see, you will need your Windows User account password, the Pin will not be sufficient)
• Windows will now boot into save mode > Log in to Windows.
• This Windows should appear:
  
  
  
  
• Step 1: Choose "GPU" in the first drop down menu.
• Step 2: Choose NVIDIA in the second down menu (If it is not already set)
  
  
• Step 3: Choose "Clean and Restart"
• Windows will reboot into "Normal" Mode.
• Install the NVIDIA driver you downloaded before. Do it this way:
  Run the installation EXE > CUSTOM mode > install only the GPU Driver and the PHYSX software.
• Reboot > test.

If anything goes wrong or if anything is unclear, don't hesitate to ask.

@ericaricher

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ericaricher  schrieb:

I did the windows powershell thing. It completed to 100% and had no errors. So I did the scannow part, and it completed with no errors.

---

One other thing, did it say that "Windows resource protection did not find any integrity violations"?

Everything has worked I'm on the last step. But I need you to clear things up with the last step.

Install the NVIDIA driver you downloaded before. Do it this way: Run the installation EXE > CUSTOM mode > install only the GPU Driver and the PHYSX software.Reboot > test.

What is the installation EXE?

@ericaricher

The "391.35-desktop-win10-64bit-international-whql.exe" you should have downloaded with the second link in post #28.

Just double click the executable.

Thank you. I was able to follow all the steps. Is that all I'm supposed to do before I try the game?

I just tried the game and literally load it all the way up I loaded a house and then it crashed.

@ericaricher

OK, couldn't be that easy. 😉

Please post a new DxDiag and the crash report of this last crash.

Also:

• Press the Windows key and "R" at the same time
• Copy and paste "%SystemRoot%\Minidump" (Without the quotes) into the new window > ENTER.
• If the folder contains a "Minidump.dmp" file, rename the "Minidump.dmp" to "Minidump.dmp.txt" and load it up like the DxDiag.

Please answer this questions:

Do you play other games and are they working?

Did only the game crashed, or did you get a Bluescreen?

Did you made any changes to your system before the crashes starter? (Hardware or software)

Did it say that "Windows resource protection did not find any integrity violations" at the end of the Sfc /scannow run?

There was no folder or anything when I did the mini dump part.

I usually don't play any other games on the computer however I have Plants versus Zombies also installed and after reading your question I loaded it up and gave it a try. It also caused my computer to blue screen.

When my game crashes, it crashes both to the desktop and it causes my computer to blue screen.

There were zero crashes until I installed get famous. So I tried uninstalling all the games and reinstalled without get famous. However it continued to crash even without it so I put it back in. And the game also had an update before I installed get famous. No other changes though.

I got the no integrity violations found message.