Help! My Sims 4 will not play anymore.
Can someone help? My game will not play. This just happened yesterday. I've done everything I can think of to do. I uninstalled and reinstalled Origin and rebooted my PC twice with no luck. I have mo...
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@cdmesker1 What happens when you click Play in Origin? What antivirus program do you use?
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It just flashes and comes right back to same screen to click play. I use PC Matic. The game has played fine for a year until yesterday. I've done all updates for game and PC, used the repair button under settings in Origin, and rebooted several times.
@cdmesker1 I'm not familiar with PC Matic, but a number of antivirus programs are currently blocking Sims 4, even those that allowed it through by default as recently as a couple months ago. So please start by setting exceptions for Origin.exe and TS4_x64.exe. If that doesn't help, you'll need to go through the software's settings looking for other "features" you can disable temporarily; try anything you can change, and change it back if it doesn't make a difference.
If none of that helps, or if you want a quick answer, you can try disabling PC Matic entirely, at least long enough to test. As long as you don't open anything aside from Origin and Sims 4, your computer should be safe.
If that doesn't make a difference either, I would like to see a dxdiag.
PC Matic is the issue. I just have to figure out how to give the permission to run the game!
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