Help, saved game disappeared
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.84.197.1030 What e...
Forum Discussion
@LILBRO2KBABY Do you use OneDrive, and if so, is it set to automatically sync the contents of Documents with cloud storage? If so, your save may have been uploaded and simultaneously removed from your computer. Here's how to check which folders OneDrive is syncing:
If this is in fact the issue, you should be able to download the save from OneDrive and put it back in the local version of Documents > Electronic Arts > The Sims 4 > saves.
If this isn't the problem, please create a new save (no need to spend much time on it; this is just for testing), exit to the Main Menu, click Load Game, hover over the folder next to the save's name, and write down the file path that shows there. Please post that file path here, and let me know if the username listed is NOT the username for your Windows account.
I couldn't get the old save to load. I'm not very tech savvy. I found what looked like the file but it just wasn't there when I tried to open it.
C:\Users\anneb\OneDrive\Documents\Electronic Arts\The Sims 4\saves\Slot_00000006.save
Here's the new save info you asked me to do.
I should mention my son's saves are still there, just mine disappeared🤷🏽♀️
@puzzlezaddict wrote:@LILBRO2KBABY Do you use OneDrive, and if so, is it set to automatically sync the contents of Documents with cloud storage? If so, your save may have been uploaded and simultaneously removed from your computer. Here's how to check which folders OneDrive is syncing:
If this is in fact the issue, you should be able to download the save from OneDrive and put it back in the local version of Documents > Electronic Arts > The Sims 4 > saves.
If this isn't the problem, please create a new save (no need to spend much time on it; this is just for testing), exit to the Main Menu, click Load Game, hover over the folder next to the save's name, and write down the file path that shows there. Please post that file path here, and let me know if the username listed is NOT the username for your Windows account.
@LILBRO2KBABY When you say you found the file, do you mean you found the old save but it won't show in-game? Does the new save still show in-game now, after you've presumably walked away from the computer for a while? How full is your OneDrive? If you're close to the storage limit, it's possible OneDrive isn't syncing everything anymore, and while that shouldn't mean that files get deleted, that does happen sometimes. Clearing more space in OneDrive would of course help.
There are other options here too, including getting rid of OneDrive if you never use it or creating a new Windows account for yourself (which would keep your saves separate from your son's, among other things). Let me know if you're interested.
I can track down the old save thanks to the date and time stamp in the one drive folder. But I've tried downloading it and opening and when I do it takes me to the Sims 4 home page and then it's not there when I click on load game.
The new save is still there. I've gone to it several times.
The only thing I can think of what happened, and please tell me if I'm way off, but I saved my game after I downloaded new content. I bought a bundle with the cats and dogs, and home designer pack and the tiny living package. I saved the game then went into the gallery to look at tiny houses other people have created that I could download into my game. Do you think when I did that, that one of those downloads maybe had the same file name and erased my game? I just don't know enough about this but that's the only thing I can think of happening.
Either way this is a fairly new gaming PC and one drive has tons of space still so I don't think that's the culprit.
I realize that I just have to start new 🤦🏽♀️ and maybe I could learn how to back up my game somewhere else?
Thanks for all your help!!
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