Community ManagerHey D3viantBrat13,
Sorry for the concern here. Just to clarify, is it possible this pack was added to your account through an Xbox Game Pass or EA Play subscription, or was this purchased separately?
If this was purchased separately and is no longer showing up, it would be best to contact support directly so they can take a closer look at the account including discussing any details we wouldn't be able to address here on the public forums. Thanks!
Game Pass would be linked to Xbox. I said PC. And I don't know what an EA subscription would have to do with it, considering I have to use the EA app for my bundles of Sims 4 EPs when I purchase them. So that answer would be, yes, obviously I went through the EA app for my purchases?? I was looking for a way to contact your support directly. So thank you.
THAT'S what you call help??? The "live" help is a robot with an IQ so low I had to rewrite it 3 times before it gave me a solution of something COMPLETELY IRRELEVANT that happened TWO YEARS ago! The "contact" section ONLY gives me select subjects to choose from. And NONE of them are about MISSING GAME PACKS. Only about missing earned or bought in-game content!!! So, how is that supposed to help me? Tell EA to stop STEALING from it's customers and GIVE ME MY EP BACK! I have proof I owned it until a few days ago! Get me REAL HELP NOW!!
Community ManagerHi there, unfortunately the only way we can help is to redirect you to our help centre, we don't have any visibility on your account from the forums and we won't be able to see what happened to your packs. We wouldn't even have tools in here to restore your pack. Maybe try this link, it should give you the option to select the live chat instead of going through all the options: Contact EA Help
