Forum Discussion

D3viantBrat13's avatar
D3viantBrat13
Seasoned Newcomer
3 months ago

HELP! Sims 4 Get 2 Work REMOVED from my account!!!

I tried to load my current save, and got this error on the screen. And when looking at owned packs on the main screen, AND looking in purchase history- IT'S GONE!!! I immediately took screenshots of ...
missing content
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago

Hey D3viantBrat13,

Sorry for the concern here. Just to clarify, is it possible this pack was added to your account through an Xbox Game Pass or EA Play subscription, or was this purchased separately?

If this was purchased separately and is no longer showing up, it would be best to contact support directly so they can take a closer look at the account including discussing any details we wouldn't be able to address here on the public forums. Thanks! 

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