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@kiwapon Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also include a screenshot or two. Even though you have the same issue as the original poster, it's still helpful for reference.
I have this same issue and have run a dxdiag attached here (hopefully). I can hop in game in a bit and get some screenshots if necessary but its literally the same as the already shown.
- puzzlezaddict5 years agoHero+
@xDollparts Please try changing the graphics settings and see whether it makes a difference. Your 1050 ti should be able to handle ultra settings, but it's easy to test.
If that doesn't help, please look for any relevant errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any recent errors that mention Origin or Sims 4, or any that happen while you're playing, click "View technical details," then copy the information and paste it into a text document. (Notepad is fine.) You can attach the file to a post as you did with your dxdiag. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
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