Help!

Hey there @Lillian_beauty

If you hold down the Windows button and press R, this will open up a Run window. Write "cmd" on it and press Enter. Then write on the black box that appears fsutil volume diskfree c: . This will show you how much space you have on your hard drive. Take note of the Total # of free bytes.

Now, open this Byte Converter : http://whatsabyte.com/P1/byteconverter.htm

On that page, write the result you have on "Total # of free bytes" under the "Byte" , and you will get conversions of this number into more reasonable numbers such as Megabytes and Gigabytes.

Compare these numbers with this chart for each The Sims - game released in order to figure out if you have enough space to install your game :

The Sims : 350 MB

The Sims 2 : 3.5 GB

The Sims 3 : 6.1 GB + 1GB additional space for custom content and saved games

The Sims 4 : 9 GB + 1 GB additional space for custom content and saved games

If you do not have enough available space, your game cannot be installed due to your hard drive not having sufficient enough space for it. All you can do is try and make space on your drive by deleting unnecessary files you no longer need or install to another drive partition if you have one.

You can see if you have other drive partitions by pressing Windows button + E, then checking to the left if you see there Computer, My Computer or This PC. Left-click this and it should open up a window with your devices and drives. If all you have there is C: , then that is the only partition you have. If you have other partitions available, they should be visible here, as well as the amount of space you have on the drives.

Good luck !

P.S: You posted this accidentally to Anthem forums. For future reference, you can choose where you would desire to post by clicking to the top left of this page on the little arrow next to "All boards"  . There you can see all the boards and can choose , for example, The Sims board to post into.