Forum Discussion

New Traveler

3 years ago

Solved

High School Bonus Items Not Available on EA Desktop

I got the key for Sims 4 High School Years during the period when we get the bonus streaming items. They are not available on EA Desktop!

EA_Solaire
Community Manager
3 years ago
Hey there @deeonlinesm,

Is the bonus content available for you in-game, or are you just not seeing the Vibing Streaming Gear under the add-ons section of your game library in the EA App?
deeonlinesm
New Traveler
3 years ago
not available in game also
EA_Solaire
Community Manager
3 years ago
@deeonlinesm

Okay, in that case we'd need the live support team to look over your account and review your proof of purchase for High School Years to help get you that bonus content.

Please reach out to the live support team through the help site here, or you can get in touch via Twitter or Facebook as well if you prefer. Let me know if you have any troubles getting through to live support on this!
deeonlinesm
New Traveler
3 years ago
apologies for being late here. I finally had time to each out to ea help. the said it's a known problem with ea desktop unfortunately ☹️