@rosie2498 It looks like you may have multiple issues here. First, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know which problems are still present.
ok so as soon as i did as you said i redownloaded sims 4 and played it throught steam and it still did the same thing
@rosie2498 Please do a clean uninstall and reinstall of Sims 4, as described here:
Community Manager
