Game won't load past title screen and crashes

bugmommie​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Hi I am having the same issue and I have redowlnoaded both EA and sims but i cant get past the frozen main screen. I dont have mods or anything in the folder. It is all new. 

attached is my dxdiag report from my surface pro pc

Hello, im having a similar issue and tried doing the desktop thing, taking my sims folder out of documents>electronic arts. It works! Butttt all my saves are gone, what should I do now?

I don’t have any mods installed iirc, for the record 

GoosMonger​  Your saves aren't gone, they're just in the folder you moved.  You can move them to the new Sims 4 folder in Documents > Electronic Arts now and see what happens.  If the game stops working, remove your saves again and put back only an older one, a file that ends in .save but is older than at least one other file that ends in .save.  If that one doesn't work either, remove it and try a different older one.

If your saves do work, you can transfer the contents of Tray as well, plus Screenshots and Recorded Videos if you care about those.  The other files and folders can be discarded.

Hey, I moved the whole saves folder back in one go (maybe that's not what I was supposed to do?). There were  like 71 items and 36 or something were already in the destination and so I  skipped them in the automated transfer. When I load up the game it runs, but still no saves I think? (the home page has changed since the last time i played several months/almost a year ago, so maybe they're somewhere where I'm not seeing them)

bugmommie​  Please post a screenshot of the contents of each folder that has saves in it so I can take a look.  (That means the folder you transferred the saves to and the one they came from, since the skipped items should still be in the old folder, as well as any other folder that contains saves.)  Include the address bar, above the list of files, in the screenshot.

does it have something to do with the VERO, VER1, and VER2files?

GoosMonger​  The Sims 4 folder in your first screenshot doesn't have a saves folder inside.  So your saves aren't in that folder but rather somewhere else entirely.  That either means that this isn't the folder the game is reading or that the saves folder has been removed.

Here's how to find the folder the game is reading:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Compare that location with the full path to the Sims 4 folder, what you see if you right-click the folder and select Properties > General, then look at the Location.  The saves also need to be in the folder the game is reading, not anywhere else.

You do have some viable saves in whichever Sims 4 folder is holding the saves, so you should see at least a few saves.  The files with a .verx extension are backups of the saves with the same internal number.  The game won't load them as they're currently named, but their existence isn't breaking anything, and they could be useful if the main save doesn't load for whatever reason.  So don't delete them, but you can move them somewhere else if you want.

hey, that was the new folder I made with the old saves that i moed over to the folder in the other screenshots. anyways, I found where the saves are going and copied the saves in the folder NOT on my desktop, but when I tried pasting them, this showed up for every file:

What exactly is the cloud provider here and how do I make sure its running? is it thru EA? is it onedrive or something? ty for ur help.

GoosMonger​  That is in fact OneDrive, and apparently it's not working correctly.  So restart your computer and try again.  You can also try downloading the data from onedrive.com; everything should be available under My Files.

However, these saves won't work with the extra characters in the name.  They need to be named like this:

Slot_xxxxxxxx.save

where the Xs stand in for hexidecimal digits (0 to 9, a to f), with no extra characters.  The .verx extension denotes a backup save, so I wouldn't delete these yet, but you can ignore them unless the save with the same internal number, 00000003 in your screenshot, is missing or won't load.