Hi! For some reason, when I try to open my game, it loads up like normal up until the Sims 4 title screen. One it gets there, it completely freezes, stops responding, and just closes. I don't have any mods installed (that I know of, at least) so I'm confused on what's stopping it from working. I thought maybe it was just EA so i deleted and reinstalled both the sims and EA but it still didn't do anything.
bugmommie As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Hi I am having the same issue and I have redowlnoaded both EA and sims but i cant get past the frozen main screen. I dont have mods or anything in the folder. It is all new.
attached is my dxdiag report from my surface pro pc
Hello, im having a similar issue and tried doing the desktop thing, taking my sims folder out of documents>electronic arts. It works! Butttt all my saves are gone, what should I do now?
I don’t have any mods installed iirc, for the record
GoosMonger Your saves aren't gone, they're just in the folder you moved. You can move them to the new Sims 4 folder in Documents > Electronic Arts now and see what happens. If the game stops working, remove your saves again and put back only an older one, a file that ends in .save but is older than at least one other file that ends in .save. If that one doesn't work either, remove it and try a different older one.
If your saves do work, you can transfer the contents of Tray as well, plus Screenshots and Recorded Videos if you care about those. The other files and folders can be discarded.
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