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MotherOfNight's avatar
MotherOfNight
9 months ago
Solved

High School Years refusing to download.

I am currently trying to download the Add-on but it is absolutely refusing to work. It always says preparing and then after a few minutes I get the following error message: "There's a problem with yo...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    @MotherOfNight  You'll need to contact EA customer support to have the purchase cancelled so you can try it again.  There's no way to fix this from your end.

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@MotherOfNight  Please go to ea.com, sign in, and open Account Settings > Order History.  Find the HSY transaction and let me know whether it says Completed, Processing, or Failed.

  • MotherOfNight's avatar
    MotherOfNight
    9 months ago

    I checked and it says Processing. Since 30. June 2022. In the library it shows up as owned.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      9 months ago

      @MotherOfNight  You'll need to contact EA customer support to have the purchase cancelled so you can try it again.  There's no way to fix this from your end.

      • MotherOfNight's avatar
        MotherOfNight
        9 months ago

        Thank you so much! I cancelled it in the history and was able to buy it again. Now the download already finished.

        I can not thank you enough for your help!!!

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