Forum Discussion

hwhitpan's avatar
hwhitpan
2 years ago
Solved

Home Chef Hustle Download Error

I purchased the Home Chef Hustle Pack. Initially it downloaded fine and was installed and playable in game. The next time I logged in the pack had removed itself and was unable to be reinstalled. I c...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @hwhitpan 

    It's sounding like this pack may have been removed from your account- this isn't something we can check for over the forums since we don't have access to your account details, so live support will need to check your account information and look over the entitlements for this pack to see what's happened.

    Please reach out to live support here for more help on this- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @hwhitpan 

It's sounding like this pack may have been removed from your account- this isn't something we can check for over the forums since we don't have access to your account details, so live support will need to check your account information and look over the entitlements for this pack to see what's happened.

Please reach out to live support here for more help on this- I'd also recommend attaching this AHQ conversation when you reach out there so the team has further information to reference. 

  • hwhitpan's avatar
    hwhitpan
    2 years ago

    Thanks, I have an open case, but they have been less than helpful so far. I will hold out some hope they can resolve the issue.

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