Forum Discussion

ssimssarsar's avatar
6 years ago
Solved

Household won’t load

ever since the new university update my game hasn’t been able to run properly whenever I try to play with a family it will exit out of the loading screen and it will say

The game failed to load. Error Code: 109:c326091a:74c73104. it is recommend that you relaunch the game.

I believe that it has something to do with my mods/cc but i can’t figure out how to fix it

  • kreatora's avatar
    kreatora
    6 years ago

    @DinaLothe 

    @ssimssarsar 

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/ My games library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7. Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. If you have any mods or CC check if there are newly updated version mods and cc you are using.
    Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.

    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged

    I don't work for EA

5 Replies

  • i have the same problem. i tried removing my mods folder from my game, but it still won't work.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @DinaLothe 

    @ssimssarsar 

    Go to Documents/ElectronicArts - inside will be The Sims4 folder
    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/ My games library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7. Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    Step 9. If you have any mods or CC check if there are newly updated version mods and cc you are using.
    Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.

    The last step - delete The Sims4 old folder.
    Your saves and library will be not changed or damaged

    I don't work for EA

  • So far everything has worked I’m up to step 8 what do you mean by the traydeleteitems file is that in the sims folder if so it’s not in there for me

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @ssimssarsar

    If you can't find this file just skip this one. This file prevents Maxis houses from filling your Tray.

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