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Hayleigh501's avatar
Hayleigh501
Rising Novice
5 days ago

Game crashes 5 seconds into opening

So my sims isn't letting me into the game, i can't even get into the loading screen. i removed my mods from their folder and everything and i still cannot get in. It will bring me to "The sims 4" but no further and it crashes within seconds. It did this when i updated it earlier today and opened it, without mods because i had 0 at the time, and it still crashed immediately. then i repaired it and removed the mods i had just gotten and tried to open and it crashed immediately again. I repaired it 3 times and it won't change, I already reinstalled it and it did not change a single thing. I also deleted cache files, tried to rename my sims folder to "the sims old" and launched the game and it did not create a new folder. I'm genuinely at a loss for what to do and this is extremely frustrating, I still don't have mods in my folder either and it doesn't work. 

2 Replies

  • Hi Hayleigh501​ 

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

  • Hayleigh501's avatar
    Hayleigh501
    Rising Novice
    5 days ago

    It was my firewall!! I figured it out last night before getting off. I factory reset my pc like a month or two ago and ever since then, my firewall has been a bit of a pain, and I never tried to run The Sims since resetting and last night I wanted to play. It's all good now and I fixed the firewall issue with The Sims. 

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