Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

How do I return a sims 4 expansion pack?

Is it possible for me to return my Sims 4 spooky stuff expansion pack????

  • Depends on your reasons. DLC doesn't qualify for the great game guarantee

    You can contact a game advisor and see if they are willing to help you

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

    .

5 Replies

  • Depends on your reasons. DLC doesn't qualify for the great game guarantee

    You can contact a game advisor and see if they are willing to help you

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

    .

  • Yes this works! They were very helpful and got me my refund!

  • They refused a refund for me. Talked to two agents and both denied my request. Stupid policy

  • rebo1070's avatar
    rebo1070
    6 years ago

    Yea apparently in their policy they cannot issue refunds for packs, the policy may have changed to this (therefore meaning that previously you were able to get a refund for a pack) but they aren't allowed to give you refunds for packs

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,474 PostsLatest Activity: 40 minutes ago