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n0tshannen's avatar
n0tshannen
4 years ago
Solved

how to fix [135dec40:29f00e76:00000084:18a1dd51]

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.81.72.1030 What ex...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @SunnyJae  If you see this error every time the game patches, then the problem is either the patch itself or its delivery, or how your system responds to it.  Since only a few people see the error each patch, as opposed to all of us, the problem is on your system.  The usual suspect is an antivirus because an antivirus could easily be flagging the changes the patch makes to the game's program files, and because other system issues would be unlikely to both show up only after a patch and be fixable (usually) by the listed steps.

    Next time there's a patch, try disabling your antivirus completely before updating and see what happens.  For now, make a completely new folder somewhere on your computer and use Origin's Move Game feature to move Sims 4 to that folder.  It can theoretically be anywhere, but in practice, it's better to stay away from Documents or Program Files.

SunnyJae's avatar
SunnyJae
4 years ago

Is there a permanent fix for this? It happens every month or so and this time none of the fixes are working. Beyond frustrated by this thing constantly reoccurring. It kind of seems like it happens after any sort of update to the game. ☹️ 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @SunnyJae  The issue may be your antivirus, in which case the permanent fix would be to change its settings so that it ignores Sims 4 and Origin.

    • SunnyJae's avatar
      SunnyJae
      4 years ago

      It’s not. I’ve already gone through the full list of fixes everywhere on their site, including allowing the game through the antivirus firewalls. I’ve had to do the same thing for Minecraft and have zero issues with that game. So it’s not that. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        4 years ago

        @SunnyJae  If you see this error every time the game patches, then the problem is either the patch itself or its delivery, or how your system responds to it.  Since only a few people see the error each patch, as opposed to all of us, the problem is on your system.  The usual suspect is an antivirus because an antivirus could easily be flagging the changes the patch makes to the game's program files, and because other system issues would be unlikely to both show up only after a patch and be fixable (usually) by the listed steps.

        Next time there's a patch, try disabling your antivirus completely before updating and see what happens.  For now, make a completely new folder somewhere on your computer and use Origin's Move Game feature to move Sims 4 to that folder.  It can theoretically be anywhere, but in practice, it's better to stay away from Documents or Program Files.

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