Forum Discussion
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Origin\Origin.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: Origin.exe
Application Version: 10.5.89.45622
Application Timestamp: 5fbbf5d4
Hang Signature: 11cc
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 11cce903406cbe58e43aac51dab56521
Additional Hang Signature 2: a21b
Additional Hang Signature 3: a21ba26b43855dff55f664de9855115f
Additional Hang Signature 4: 11cc
Additional Hang Signature 5: 11cce903406cbe58e43aac51dab56521
Additional Hang Signature 6: a21b
Additional Hang Signature 7: a21ba26b43855dff55f664de9855115f
Extra information about the problem
Bucket ID: 50
@OddChild707 That particular error is most often related to a graphics driver. So if possible, it would be a good idea to update or reinstall the driver. I'm not sure whether that's possible though—I'm not seeing a driver for your graphics card on any trustworthy site. (I can do a more thorough search if necessary, but there might not be one available.) To check if HP offers one, please go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your operating system if necessary, and you'll land on the driver download page for your laptop. Please link it here. The page doesn't have any information about your own computer, just the model.
Additionally, do you have a way to install the 64-bit version of Windows 7? Your laptop has 6 GB RAM but can only use 4 because you're running the 32-bit version. If you were able to install the 64-bit version, you'd get better performance overall. However, upgrading to Windows 10 might not be a good idea, since there might not be Windows 10 drivers for some of the components of your laptop.
- 5 years ago
I can try downloading a 64-bit windows driver onto here but I don't know if it'll work, I couldn't find a 34-bit on the HP website that would work for my operating systems.
- puzzlezaddict5 years agoHero+
@OddChild707 A 64-bit driver would likely not work, and probably wouldn't even install. You could try the automated tool offered on the same page: let HP offer you a suitable driver. It might still be best to install a 64-bit version of Windows 7, Service Pack 1 though, that is if you can. That would make things a lot simpler.