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SerotoninBoost's avatar
SerotoninBoost
Rising Newcomer
14 days ago

Re: [CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game

I just bought the Vampires game pack on Steam because I had some money on there. 

Now, I have all of my other expansions installed and bought over the EA app... When I start the game now, be it over Steam (I installed the basegame there too) or the EA app, all my packs are still recognized as "owned", but it tells me they aren't installed, aside from Vampires.

I don't care whether I play over EA or Steam, I just want to play with all the expansion packs I bought. Similar asks I've found have been instructed to uninstall the game from the EA app, but it literally will not give me the option. I can only "Manage Add-Ons".

So yeah, I'm a little lost and would like to be able to refund and repurchase during the sale if this is not possible.

Thanks for your help!

1 Reply

  • SerotoninBoost's avatar
    SerotoninBoost
    Rising Newcomer
    14 days ago

    Update for those with similar issues:

    I managed to "brute force" the deinstallation of the packs that were installed on the EA app version by searching for e.g. "EP04" in the "My PC" folder for Cats and Dogs. I deleted any files that were saved under the EA App, Electronic Arts etc. paths. 

    Then when I went to the App I had the option to reinstall all of them, and then they installed correctly. 

    Important: I linked my Steam and EA App before I did any of this so that they would install correctly. 

     

    Hope this helps anyone with a similar problem! 

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