Imma have to just run in circles until I find a solution
@robofoxartist When you say you "open in and out of the game," do you mean you're quitting the game and launching it again, or something else?
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict I mean like not quitting the game entirely but exiting out of fullscreen and watching youtube on opera
Also here is the dxdiag
I do like listening to music/videos while I play and I know seeing the comments it is best to only have the EA App on but I do like to multi task
@robofoxartist It's fine to multitask on your computer. Just play in "windowed fullscreen" (i.e. borderless) or windowed mode rather than fullscreen. Many games respond badly to alt-tabbing from fullscreen mode, including a lot of older ones and some that are much newer than Sims 4.
@citizen_cam Are you running any other apps alongside Sims 4, and does it help to close those before playing? Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Don't really see why I need to, I have literally changed nothing. But anyway.
@puzzlezaddict Hi, I've tried all your suggestions so far to no avail. I thought it was one particular save, but after playing a new one it happened again. In Fullscreen it shows the white screen and then in Windowed it happens when my laptop goes into sleep or hibernation. When I reopen it, there isn't a white screen, but the game is locked up - same as white screen, but just visible.
I've attached my info. Any help would be appreciated!
@hypno-fr0g It's not a good idea to put a computer to sleep, whether formally or by closing a laptop lid, while it's running a graphically-demanding application. By "not a good idea" I mean both that you can run into problems like this and that even if you don't, performance may be significantly affected. So if you want to put your laptop to sleep, quit Sims 4 first. If startup times are too long for your taste, try suppressing the mods and cc pop-up at the Main Menu—this decreases load times by a significant margin.
For the issue in fullscreen mode, try using windowed fullscreen instead.
If that doesn't help, try setting the system and user DPI scalings to 96 (100%). Even if you don't want to use your computer like this overall, it's a useful test.
https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html
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