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robofoxartist's avatar
robofoxartist
3 years ago
Solved

I am having a white screen while playing my sims 4 game

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) No error ID Which client functionality are you experiencing this bug with? Performance ...
pc
  • robofoxartist's avatar
    robofoxartist
    3 years ago

    Imma have to just run in circles until I find a solution

lovlinus's avatar
lovlinus
3 years ago
@puzzlezaddict

I did as you asked, and it didn't really change anything. I updated my graphics driver, changed the options.ini and started the game. I never have anything in the background while I play Sims, so this wasn't the problem. My resolution is also set correctly in the game settings.

If I start the game in windowed mode, it minimizes itself after it launches (don't know if that's standard behaviour), and then I get a white screen if open it.

If I start in windowed full screen, it launches correctly, but as soon as I change even one setting in the game (like edge smoothing, for example) the game freezes and I have to force close it. I know my computer isn't the best for gaming, but it never had this issue before.
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@lovlinus  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.  Disable the EA App's overlay as well, which I believe is under Settings > Application.

Don't open anything other than the EA App.  Start the game in windowed fulllscreen, then try again to change a graphics setting.

  • lovlinus's avatar
    lovlinus
    3 years ago
    @puzzlezaddict Did that just now, seemed to have worked. I also repaired the game in case something was wrong with the install, and it appears to have fixed the white screen issue as well. I have the game open as I'm typing this and I'm able to go back to it without it forcing me to log out, even after changing the display type to fullscreen. I'll try resetting everything again, and see what happens!
    • lovlinus's avatar
      lovlinus
      3 years ago

      I think all I had to do was repair the game 😞 I forgot about that option, or I would've tried it before all this haha. Thanks for all the help!

      • robofoxartist's avatar
        robofoxartist
        3 years ago

        Unfortunately for me I tried repairing and I have tried alt tabbing and lowering my refresh rates in the game options. I even tried script mod testing but honestly it worked fine in a different save file. So mabey this one is corrupted? No idea? Might have to refix the game or something by doing a sims 4 thing where I take the old stuff I wanna keep but the delete the stuff I don't need then it makes a new sims 4 and stuff. No idea but idk. Or just re evaluate the mods?

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