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StarKelseeDrizz's avatar
StarKelseeDrizz
3 years ago
Solved

I bought a few expansion pack codes

So I bought a few expansion pack codes through Walmart, and 2 out of 3 worked...
When I went to download Cottage Living through the EA app it wants me to pay for it even AFTER redeeming the code.
On the Sims 4 though it shows that I own Cottage Living but I need to download it. How can I download what I supposedly own when the EA app is saying I need to pay for it?
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @StarKelseeDrizzy & @Calaypp 

    Did you see any specific error message when trying to redeem your codes? Please clear the cache for the EA app, then in your game library, click The Sims 4 and go to Manage-> Manage Add-Ons and let me know if Cottage Living & Island Living are showing there available to be installed. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @StarKelseeDrizzy & @Calaypp 

    Did you see any specific error message when trying to redeem your codes? Please clear the cache for the EA app, then in your game library, click The Sims 4 and go to Manage-> Manage Add-Ons and let me know if Cottage Living & Island Living are showing there available to be installed. 

  • StarKelseeDrizz's avatar
    StarKelseeDrizz
    3 years ago

    No specific error message but when I cleared the cache that worked! Thank you very much 🙂

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