Forum Discussion

Anonymous

9 years ago

I bougt game on wrong account... how can I get refund?

hello I bought this DLC but on this account. But The Sims 4 game is on my other account ([edit: email address removed]) how can I get refund? Thanks regards Andrej Brdar EDIT (crin)...

crinrict

Hero+

9 years ago

Hi,

you need to contact a game advisor

Game advisors can be found through live chat or call-back

https://help.ea.com/en/contact-us/
Click on the orange NEXT button
Select a platform
Click on the orange NEXT button
Select a topic and describe your problem in a few words
Click on the orange NEXT button
Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page