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foxynette18's avatar
foxynette18
9 months ago
Solved

I can’t download my sims 4 packs

Hello! I recently had problems with both ea and steams, I tried a lot of stuff which didn’t work. So I ended up uninstalling and re installing both app. Now, I play sims 4 on ea, but when I went to ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    @foxynette18  Where can you not login?  If it's only in one location, for example the EA App or a website, let me know where the problem is, for example browser X is a problem but browser Y is fine.

    If you can't login anywhere, contact EA customer support, without signing in on the help portal, and ask for help getting into the account.  The "can't login" category should let you request help without signing in and also give you the live chat option, which is what you need.  It's possible the account needs some kind of reset on the EA side.

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@foxynette18  Where can you not login?  If it's only in one location, for example the EA App or a website, let me know where the problem is, for example browser X is a problem but browser Y is fine.

If you can't login anywhere, contact EA customer support, without signing in on the help portal, and ask for help getting into the account.  The "can't login" category should let you request help without signing in and also give you the live chat option, which is what you need.  It's possible the account needs some kind of reset on the EA side.

foxynette18's avatar
foxynette18
9 months ago

Sorry for the late reply..I fixed it. I just didn’t write the right username. Now it’s working 🙂 thank you all for the help.

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