I cannot finish installing the Sims 4.

I had the same exact problem i was very frustrated and mad and spent 4 hours online searching. I went to ea live chat help and he helped me and you have to download it through origin since youve already redeemed your code its on their you dont need the discs. just go to my games on orirgin and find the sims 4 and press download it will take an hour but it works