Solved
i can't download a sims package it still says purchase
I purchased sims 4 bundle. I can't download the bundles say purchase still. I have cleared cache restarted, unhid the hidden pop ups no luck, also two tech support cases. Please help
@caressalyce @Brianna_Hav @darysrcavies
Please reach out to the live support team so they can look over the billing details on your account and verify that there are no issues with the purchase- here on the forums we wouldn't have access to your specific account details to investigate this further with you and see what's going on. You can contact live support by submitting a help request on the site here so they can look into this further with you.
