@Sarahaa21 That's almost certainly a mod-related issue. Please remove all your mods and custom content, delete localthumbcache.package, and test.
I did everything and I'm not getting error. It's just that now I don't see the Sims 4 file in Documents and that my Sims 4 won't launch at all. Thanks for the help so far.
@Sarahaa21 Please create a new admin Windows account and try playing in that. Make it local, as in, don't use your Microsoft-associated email. Disable Kaspersky before creating the account, and try launching Sims 4 once before reenabling the antivirus.
@RJenny29 If you'd like help, please post a screenshot of the error message you're seeing or its full text.
Okay so I can't create a new account because that would somehow log me out of the administers account. I can't log back in because I forgot the password and I don't think any of my family members remember. I tried disabling Kaspersky and opening the Sims 4 but it still sadly doesn't work. Thanks for all the help so far.
@Sarahaa21 Does that mean you also can't restart your computer? That alone can cause all sorts of issues with Sims 4, and other applications as well, and there's no good workaround for this. Please see if you or your family can figure out the password or how to recover it.
If this computer is linked with a Microsoft account, you should be able to reset the password through Microsoft.
Thankfully the account is linked to a Microsoft account. I'll see to reset the password. Thanks so far. Also what do you mean by restart? Like restart as the computer turning off and on again or?
@Sarahaa21 A proper restart is its own option: Restart rather than Sleep or Shut Down. This reinitializes drivers and reloads other data that gets saved during a standard shutdown process, which is why it's a critical troubleshooting step by itself and in tandem with other recommendations. Restarting would also necessarily sign you out of your Windows account, which is why I asked about it.
Once you have a working password for this computer, it's worth restarting the computer and trying again to play. If that doesn't work, try the new admin account. If that doesn't work either, let me know, and we can go from there.
Hey thanks for the help so far. I got on to the EA app and decided to uninstall the sims 4 again and reinstall it again. When I tried it for some reason it actually worked. I have no ide how or why but it works so. Thanks for the help again!
@Sarahaa21 Is this in a new Windows account or your existing one?
Hi so this is the existing account. For some reason it works again now. Now it's just that these buttons have a weird image behind them.
@Sarahaa21 That's almost certainly a mod-related issue. Please remove all your mods and custom content, delete localthumbcache.package, and test.
Hi, so this worked thanks a lot!
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