I can't open my sims 4 game

Thankfully the account is linked to a Microsoft account. I'll see to reset the password. Thanks so far. Also what do you mean by restart? Like restart as the computer turning off and on again or? 

@Sarahaa21  A proper restart is its own option: Restart rather than Sleep or Shut Down.  This reinitializes drivers and reloads other data that gets saved during a standard shutdown process, which is why it's a critical troubleshooting step by itself and in tandem with other recommendations.  Restarting would also necessarily sign you out of your Windows account, which is why I asked about it.

Once you have a working password for this computer, it's worth restarting the computer and trying again to play.  If that doesn't work, try the new admin account.  If that doesn't work either, let me know, and we can go from there.

Hey thanks for the help so far. I got on to the EA app and decided to uninstall the sims 4 again and reinstall it again. When I tried it for some reason it actually worked. I have no ide how or why but it works so. Thanks for the help again!

@Sarahaa21  Is this in a new Windows account or your existing one?

Hi so this is the existing account. For some reason it works again now. Now it's just that these buttons have a weird image behind them. 

Hi, so this worked thanks a lot!