I can't save any of my lots in my library

@Bealapa  Please try saving the lot in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop; if you get an error when trying, or the folder just copies instead of moving, stop here and let me know.

Otherwise, launch the game, which will create a new folder with no content.  Quit, go into the saves folder inside the Sims 4 folder you moved, right-click on your most recent save (you can sort the folder's contents by date), and select Copy.  Then go into the new Sims 4 folder in Documents > Electronic Arts, open saves, right-click in the empty space, and select Paste.

Now your existing save will be available to load in the new folder, although the rest of your existing content will not be.  That can be addressed later; for now, just try to save the lot you're having trouble with and see if it works.  If you still can't save that lot, try a different one.  If that lot doesn't work either, start a new save, change one detail on some EA default lot, and try to save that.

What do you mean by that? I need to delete my families?

My library it's not working well... I can't even save families in it... They just save when I click on play and then it goes there but it's not loading well... Just like the families in the neighborhood...

I'm not sure what to do because I love playing and don't know what is happening

@Bealapa  You don't need to delete anything.  This is about testing without any of your content and seeing what happens, then going from there.  The files you move will be intact, and you can put them back later, but the first step is to find a way to allow you to save lots again.  Once we do that, we can rebuild your user folder from there.

SO what do I do?

@Bealapa  Please follow the directions in post 2.

I just don't understand how to do that

@Bealapa  Do you not know how to move a folder?

I don't know where this folder is

WOuld I just copy and paste and then delete?

@Bealapa  This Sims 4 folder is in Documents > Electronic Arts, and if you don't see it, you're looking in the wrong version of Documents.  You can see the full file path in-game:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

It's easier to drag and drop the folder instead of copying and pasting, then deleting, and also less prone to error.  But again, if the folder doesn't move, or if it copies rather than moving, please stop there and let me know.

I deleted all my the sims 4 folder and saved my saves! Then I uninstalled the ea app and installed everything over again and now my gallery is working!

I did all of this because now I can't download the new pack... At least now the rest of my game is working... Just need to figure it out how to make this new pack work!

Thank you