Thanks so much @crinrict!
@coolsim9999999 Did you test with no mods or custom content? You don't need to save your progress.
Please also test in both fullscreen and windowed modes.
@puzzlezaddict wrote:@coolsim9999999 Did you test with no mods or custom content? You don't need to save your progress.
Please also test in both fullscreen and windowed modes.
Sorry for the delay. Busy week...
I checked and no mods or CC are installed in my game, I just thought they were. I also checked all 3 modes and the problem still happens half the time.
Could you give me the link to where Crin moved this for troubleshooting please?
Thanks a lot,
Coolsim
@coolsim9999999 This is where Crin moved the thread: you're posting in it. This is the PC tech section—you can see the nested subforums listed out above the thread title—as opposed to bugs, because s proper bug report needs to involve testing on a mod- and cc-free game. Even so, this sounds like a system issue, not a game bug. If nothing else, we'd have a lot more reports if the issue were the game itself.
Anyway, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Community Manager
