EA clearly has NO PLANS to try to fix the crashing bug. I did not pay $70 out of my hard earned money for a unplayable game to sit on my hard drive, uselessly!
I WILL NEVER, EVER BUY ANOTHER EA PRODUCT, EVER AGAIN!
I should have learned my lesson with Simcity.
sorry we're users here just like you, trying to help each other
you can apply for the refund using these steps in the link scroll to The Origin Great Game Guarantee
https://www.origin.com/en-us/great-game-guarantee
Here's how: Visit your Order History and select the "Request a Refund" link next to any eligible product. Complete and submit the Refund Request Form. You'll get a response within 48 hours and your refund within 10 days if you meet the refund criteria.
or contact CS to assist with this
if you wish to contact CS directly
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
