Community ManagerHey all,
The teams are aware of the missing pre-order content and are currently investigating. I'll update the thread here once we have more info on this.
Thank you for the reports!
@EA_Solaire Could I ask you one question to verify? When I contacted Polish EA Help team they (in short) sent me away to contact the store where I got the box version of the Expansion Pack because, according to the person I talked to, the store was supposed to send me two codes total: one for the Expansion Pack in the box, and one (separately? idk) for the bonus preorder content. + another person on Twitter told me they were told the same thing when they contacted the German EA Help team.
Is this a thing? Should the box buyers get two codes? Or just activating the Expansion Pack code should be sufficient?
Community ManagerHey all!
We've heard about the missing bonus content with preorders and are in the process of rolling out fixes across the platforms experiencing this issue. Thank you for your patience as we complete our investigation.
@EA_Cade How long this last (I believe) step can take? My game theoretically updated a few minutes ago but nothing changed, I still don't have the preorder bonus. Should I be worried if it doesn't show up in an hour? Two? 24?
Also I'd appreciate if you could reply to my question in post #24 🙂
Is it just for Xbox and pc
I bought the expansion pack from Amazon, got sent a key and downloaded it on Origin, no problems. However, I did not receive the bonus items that are meant to be available if you buy the game before September 8.
@EA_Cade Same as the others, I input my code and redeemed, and installed the Expansion Pack. For some reason I have 2 copies of HSY visible in my Game Library on Origin and in my Packs list in the Main Menu. The Vibing Streamer Gear Digital Content isn't available even if on Origin it shows I own both copies of the EP visible. I cannot seem to download the second one as well.
If it helps, I won the code in a giveaway from an EA content creator but the code was redeemed with no issues.
Community ManagerHey all,
Our investigation into this issue continues at this time. If you're still missing the Vibing Streamer Gear Digital Content, could you please let us know where/how you purchased the High School Years pack?
Some digital retailers like Amazon should have sent a separate code via email to redeem for the content. Whereas if you purchased at a physical store you may have gotten a second code on your receipt or in the game box to redeem.
Any information you can provide helps us narrow the issue down.
I bought my HSY as a box with a code in a local Polish store RTV EURO AGD, this is the link: https://www.euro.com.pl/gry-pc/electronic-arts-the-sims-4-licealne-lata-gra-na-pc.bhtml
This is a legit store with electronics, games, etc.
I placed my order online on 22nd of July, the package came on the release day. I didn't have another code in the box, I don't have any additional codes neither in e-mail nor on the receipt, I also checked the package very carefully - there was nothing aside the box inside. I already called the store helpline, didn't achieve much there, was told to fill a form. It's been a day, no reply yet.
Additionally someone in the Questions About the Product under that offer also reports the lack of preorder bonus.
+ Personal backstory: I placed my order at this store specifically because when I was placing my order I noticed they had a picture of the promo items with their watermark, while another local retailer I was considering to place my order at, didn't. Now the picture is gone, which is very worrying... Lady on the helpline claimed it's because it's after release date and the product is now marked as New instead of Preorder, but that didn't calm me down much, especially since they're not replying to my aforementioned form. I'll probably try calling them again soon.
I got it threw Amazon as well and the only code that’s was sent was for the pack that’s it’s
i got the pack from a giveaway and got a code but no extra content. the same thing happened to me last year with cottage living but the items where in my game the next day.
Hi @guccispiders , so you just received the add on content a bit later than when you redeemed your code? No duplicate packs happened?
Community Manager
