I'm more than happy waiting if I know what I'm waiting for. Sadly, the communication is lacking and this issue is not the first one of the kind. Last year there was a similar problem with Cottage Living preorder bonus, reportedly some people still didn't get it one year later... (still, like they will ever, lol 🥲)
Unfortunately, I have the same issue. Not only did I not receive the bonus content from Cottage Living, I now have the same issue with the High School Years. I contacted the support and I was told it is pre-order content - 4 different reps responded to the same email telling the same untrue and completely false information. This is so disappointing considering all the money I spent for the whole Sims 4 franchise and when it comes to some bonus content EA is not only unable to provide any support but the Customer Service is completely in the dark and misleading which is so discouraging.
Community Manager
