I contacted Amazon and they just directed me to EA Help. EA told me that the issue is still being investigated.
EA community manager: "Contact your retailer."
Retailer: "Contact EA."
EA: "We are still investigating."
When cottage living got released we had the same issue with people not receiving pre-order items. It was sorted it by just granting people the items for activating the key in the first week. This "ask your retailer to send you another code for free" sounds highly dubious. The same retailers who already sold us keys wont give us another for free. Thats not how things work. If EA hands out "faulty" keys then its up to EA to fix it, not the retailers. EA should know that. A community manager should know that. So why try a non-solution when the cottage living solution worked?
Community Manager
