Community ManagerFinal Final Update?:
Hey all!
Our process for handling these cases has just changed as of a few hours ago as noted above 🙂
If you purchased High School Years from Amazon and are missing the Vibing Streamer Gear content please reach out to an advisor here http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can verify your proof of purchase from Amazon and grant you the missing content.
Please note: If you purchased High School Years from an unauthorized retailer such as (but not limited to) CDKeys, G2A, etc., you are not eligible for the Vibing Streamer Gear bonus content as they are not authorized retailers of our products (more information on that here).
Edit: This promotional timeframe has now ended and as such this thread is now locked. If you purchased The Sims 4: High School Years from an authorized retailer during this promotional period and did not receive the bonus content please reach out via the steps above for assistance.
Product: The Sims 4
Platform:Steam-PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.90.375.1020
What expansions, game packs, and stuff packs do you have installed? high school years, city living, snowy escape, get famous, discover university, dream home decorator, parenthood, spa day, nifty knitting
Steps: How can we find the bug ourselves? i don't know
What happens when the bug occurs? My game doesn't have the bonus content
What do you expect to see? I would love to get the content
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. i installed high school years
I got the origin code from a friend on the day of release, don't know where they got it from. Since then I do not have any bonus content in my digital game, even after the update
Community Manager
