You did start the game at least once, right ?
I have been having similar problem, i've opened the game and even played it but i see no sign of the electronic arts folder anywhere in my laptop and i don't know what to do.
@Anamari23 If your computer runs Windows, the folder could be in OneDrive, or you could be looking in OneDrive when the folder's in the local version of Documents. To access the local version, open a File Explorer window, click This PC in the left panel, double-click the C drive, then open Users > your username > Documents.
If you have a Mac, the same principle applies, except that the folder might be in iCloud or you might be opening the iCloud version of Documents. If you do have a Mac and need more help, let me know, and I'll move your post to the Mac section.
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